Access Request Program Information

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NEW INFORMATION ON SIDEWALK ACCESSIBILITY GRIEVANCE POLICY AND PROCEDURES

Sidewalk Accessibility Grievance Policy and Procedure

Members of the Settlement Class may submit grievances or complaints regarding access to the City’s pedestrian rights of way for persons with Mobility Disabilities. To learn more about the Sidewalk Accessibility Grievance Policy and Procedure, click here.

ACCESS REQUEST PROGRAM

The Access Request Program makes repairs requested by/for people with a mobility disability who encounter physical barriers such as broken sidewalks, missing/broken curb ramps or other barriers in the public right of way.

The Access Request Program makes repairs requested by/for people with a mobility disability who encounter physical barriers such as broken sidewalks, missing/broken curb ramps or other barriers in the public right of way. The City’s Bureau of Street Services has dedicated crews making these repairs and improving the path of travel for mobility-challenged residents. Through this program, we have received thousands of new requests and are working to making the repairs in a timely manner and in full compliance with the Americans with Disabilities Act (ADA) and California Building Code (CBC) standards. These repairs continue to be the highest priority for the City.

To request a repair through the Access Request Program, go online to MyLA311.lacity.org or call 311.

Access Request Frequenty Asked Questions

     

     

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